Frequently Asked Questions About Shipping Ashes:

IS IT LEGAL TO SHIP ASHES?

Yes! You may ship the ashes by any suitable postal means. The U.S. Postal Service is the most often used means of transport. Please use "return receipt" for your shipment, as we cannot be held responsible for ashes during transit.

WHAT SIZE BOX MUST I USE?

Ask your mortuary or crematory to give you a box the right size for shipping. As long as the box has sufficient padding, you may use any size.

WHEN WILL YOU SCATTER THE ASHES?

Barring unforeseen occurrences, such as inclement weather, we will scatter the ashes within 30 days of receipt. New laws require scattering take place within 60 days of receipt. At that time, we will send you a memorial certificate suitable for framing listing the time, date, exact longitude and latitude.

I HAVE HEARD ABOUT SOME COMPANIES WHO COLLECTED THE MONEY AND NEVER SCATTERED THE ASHES. HOW CAN I BE SURE THIS WILL NOT BE THE CASE WITH YOUR COMPANY?

In light of the recent scandals involving cremated remains disposers, Heaven’s Wings wants to ease your mind regarding the whereabouts of your loved one.

Therefore, Global Positioning Satellites are used to verify the exact location where the ashes are scattered.

You are issued a memorial certificate suitable for framing with exact longitude and latitude, as well as the time and date the scattering.

You can be assured that everything will be done in a manner that will give you true peace of mind, knowing that your wishes and those of your loved one are carried out in a timely and caring manner.

DO YOU USE A SPECIAL PRAYER OR RECITE SOMETHING AT YOUR SERVICES?

We do not have a religious ceremony for our families. You may request to have a member of the clergy accompany the remains of your loved one (there is an additional fee for clergy) or you may send a prayer or poem that you would like read during dispersal. Our wish is for you to have a memorial service for your loved one that best suits your family traditions and values. We can offer some suggestions, if you wish, but this is your time. Any reasonable accommodation that can be made for your family will be made!

Do you have a question not addressed here? Send email to dino@heavenswings.com and we’ll respond in 24 hours